1. Introduction

Calrex Training Academy ("Calrex," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through calrexacademy.com (the "Website"), how we use it, and the choices you have.

This policy applies to our Website only. Our course platform is hosted by a third-party provider, LearnWorlds, which has its own separate privacy policy governing your information when you enroll in, access, or pay for a course.

2. Information We Collect

Information you provide to us directly

When you contact us through our Website contact form, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message

We use this information solely to respond to your inquiry.

Information collected automatically

When you visit our Website, we automatically collect certain technical information through Google Analytics, including:

• Pages visited and time spent on the Website
• Approximate geographic location (city/region level, based on IP address)
• Browser type, device type, and operating system
• How you arrived at our Website (e.g., search engine, direct link)

Information collected through our course platform

This information is collected through cookies and similar tracking technologies. It helps us understand how visitors use our Website so we can improve it.

If you enroll in a course, registration, enrollment, and payment information is collected and processed directly by LearnWorlds, our third-party learning platform provider. We do not directly collect or store your payment information. Please refer to LearnWorlds' own privacy policy for details on how they handle your information.

3. Cookies

Our Website uses cookies set by Google Analytics to understand visitor behavior. Cookies are small text files stored on your device. You can disable cookies through your browser settings at any time; doing so may affect how parts of the Website function, but will not prevent you from browsing our content.

We do not currently use cookies for advertising or marketing retargeting purposes.

4. How We Use Your Information

We use the information we collect to:

• Respond to questions and inquiries submitted through our contact form
• Understand how visitors use our Website, so we can improve content and navigation
• Communicate with you about Calrex Training Academy, if you have opted in to receive updates
• Comply with applicable legal requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. How We Share Your Information

We may share your information with:

• Service providers who help us operate our Website and business (such as Google Analytics, our website hosting provider, and LearnWorlds for course delivery), who are only permitted to use your information to provide services to us
• Legal authorities, if required by law, regulation, legal process, or governmental request

We do not share your personal information with third parties for their own independent marketing purposes.

6. Data Retention

We retain personal information collected through our contact form for as long as needed to respond to your inquiry and for a reasonable period afterward for our internal records, unless you request deletion sooner.

Analytics data collected through Google Analytics is retained according to Google's standard retention settings, which we may configure within Google Analytics.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Withdraw consent to communications at any time

To exercise any of these rights, contact us using the information in Section 10 below.

8. Children's Privacy

Our Website and courses are intended for individuals who are at least the minimum age required to obtain a security guard licence in Ontario.

We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the contact form on our Website, or at:
Calrex Training Academy: mary@calrexacademy.com